Interaction Dialer Scalability Enhancements

Performance issues can occur when running Interaction Dialer at scale. These enhancements improve stability when running Interaction Dialer:

• Improved the overall ability for the ODS server to run higher CPS for dialing. On our large-scale dialer servers and configuration, we were able to sustain 100 CPS. Customer performance varies depending on their servers and configuration.
• Reduced memory footprint of several Dialer subsystems and converted several to 64-bit.
• Added the following server parameters to allow for removal of penetration table data:
  - Dialer Allow Policy to Update Attempts server parameter indicates the number of days to keep data in the penetration table. For more information, see "Optional Server Parameters" in Dialer Manager Help.
  - Execute Custom Disposition As Standalone server parameter indicates the time of day to delete data in the penetration table. For more information, see "Campaign Server Parameters" in Dialer Manager Help.
• Used multithreading to improve processing of rule evaluations.
• Optimized the amount of tracing output by Dialer subsystems.
• Improved the performance of the Stage Overview view in IC Business Manager so that the:
  - Information in the view loads faster.
  - View no longer appears unresponsive while loading the list of agents in the Agent field.
• Improved the performance of the Campaign Command Center view in IC Business Manager so that:
  - The information for a campaign loads faster. The statistics update after the view loads.
  - You can use the mouse to scroll the information in the view.