Interaction Marquee

Interaction Marquee is now available in CIC 4.0. Interaction Marquee 4.0 allows users to view and display real time statistics on wall boards, LED screens, monitors, and smartphone mobile devices. Marquee 4.0 utilizes the IWP framework and brings a simpler approach to sharing contact center statistics with workgroups and organizations.

Interaction Marquee 4.0 Configuration

Using the Interaction Marquee 4.0 configuration pages allows users to display statistics in a new format.

Example of Interaction Marquee output

The 3.0 version of Interaction Marquee was rewritten for CIC 4.0. New and enhanced features include:

• Web-based administration

• Simple product configuration through a web interface

• Modern HTML 5 package samples

• New statistics

• Support for multiple IC servers from one statistic package

• Web service to access package output

• Statistics viewer that rotates between statistic packages

• Support for Interaction Marquee 3.0 SXL