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Dialing classification

The Phone Number Classifications list box is populated after CIC server installation. The CIC administrator defines the list of classification names on the Classifications page. Classifications are simply descriptive names that you can use to group types of phone numbers according the characteristics of the phone numbers defined on the Dial Plan page. Phone number classifications give you very granular control over the kinds of phone numbers each user, workgroup, role, or station is allowed to dial.

The Classifications page defines names that identify types of phone numbers on the Dial Plan page.

As an example, the following list contains some common phone number classification names:

Local – for non-toll calls within the local area code.
Emergency – for local emergency calls, like 911.
Information – for calls to directory assistance numbers (for example, 1411 in the USA).
Intercom – for internal calls to another extension on the CIC system.
Long Distance – for long distance calls, except International calls.
International – for long distance calls outside of the country.

Of course you can create very specialized classifications by creating a name for each kind of phone number you want to identify. This gives you very granular control over the kinds of phone numbers each user, workgroup, role, or station is allowed to dial.

You must select a classification name for each Dial Plan object. If you create a Dial Plan object that does not fit in any of the predefined dialing classifications, go back to the Classifications page and create a new classification name to identify the new Dial Plan object type. Then select the new classification name for your newly created object on the Dial Plan page.

How CIC uses dialing classifications

Classifications control user, workgroup, role, or station dialing privileges. These dialing privileges are assigned on their respective Access Control pages. See page Controlling dialing privileges for details.

The list of packaged classification names is an example of the kinds of names you might define. You can create as many unique dialing classifications as you need.

Internal call classifications

In general, classification names can be anything you want. However, in order for CIC to route internal (that is, station-to-station) calls over SCbus channels on the CIC server rather than to outside lines, you must define the classification name Intercom or Internal on the Classifications page, and use one or both of these names on the Dial Plan page. CIC's handlers rely on these names to identify and properly route internal calls.

To accommodate international translations of these terms, CIC includes a server parameter called Internal Call Classifications that defines the classification names used for internal calls. To change the classification names used to identify internal calls, follow these steps.

In Interaction Administrator, select the Server Parameters container and find Internal Call Classifications in the data view list.
Double-click on the Internal Call Classifications name to edit the values.
Type the new classification name or names separated by a comma.
In the Phone Numbers container, select the Classifications property.
Add the newly defined Internal Call Classification names to the classifications list.

The order in which you perform these steps does not matter. You can create the classification names first and then edit the Internal Call Classifications server parameter.