Configure GroupWise Mail Provider in Interaction Administrator

After the CIC installation, you can configure the GroupWise Mail Provider in Interaction Administrator. For information about configuring GroupWise during the CIC installation, see Configure GroupWise Mail Provider in IC Setup Assistant.

To configure CIC for GroupWise in Interaction Administrator

1. In Interaction Administrator, open the Mail Container.

2. In the Mail Configuration dialog, select Providers.

3. Select GroupWise and click Enable Provider.

   

4. In the GroupWise Configuration dialog, fill in the information required to connect to the GroupWise server.

   

   Server

   Enter the name or IP address of the GroupWise server hosting the POA containing the most CIC users.

   While the GroupWise Connector can connect to any POA with SOAP enabled, it is most efficient to connect to the POA that will be used the most. If the GroupWise Connector attempts to access a mailbox on a different post office than the one handled by the POA selected here, it will be redirected to the correct POA.

   Port

   The port value should be the same as the SOAP port for this POA, which by default is 7191. If the POA uses a different port value, enter it here.

   User Name

   Enter the account that will be used to access the system address book and to send voicemails left external callers. Typically, it is an account created just for use by CIC.

   Trusted Application Key File

   If you have not yet generated the Trusted Application Key file ( GWTApp.xml) and copied to a directory on the CIC Server as described in Generate the Trusted Application file, do so now.

   Click the Browse button and select the GWTApp.xml file from the appropriate CIC Server directory.

   

   Use secure connections (TLS)

   SSL/TLS provides protects transmissions between the CIC Server and e-mail server.

   If you are using SSL/TLS for SOAP, we recommend that you install and configure the CIC Server first without configuring for SSL/TLS. Once you have determined that the CIC System is functioning properly, configure CIC for SSL/TLS.

   Prerequisites: You must have first obtained the server certificate, assigned it to the POA, and enabled SSL for SOAP in the POA. The server certificate must be available and trusted, before Use Secure Connections (TLS) takes effect.

   Note:
   GroupWise uses certificates stored in the Windows certificate store. The GroupWise server has to be using a certificate that has been issued by a CA (Certification Authority, like Verisign) and trusted in the Windows certificate store. If the certificate is self-signed (not issued by a CA), manually add the server’s certificate to your Windows certificate store. To view certificates, run the certificate manager ( certmgr.msc) from the Start menu.

   Examples:

   • The GroupWise administrator has a certificate issued from Verisign. Since Verisign shows up in certmgr.msc under Trusted Root Certification Authorities, just select Use Secure Connections (TLS), and TLS is enabled.

   • The GroupWise administrator has a certificate issued from a certificate shop that does not have a Windows certificate store listing. Manually add the certificate to your Trusted Root Certification Authorities, and then select Use Secure Connections (TLS).

   • The GroupWise administrator created a self-signed certificate (not issued by a CA). Manually add the certificate to your Trusted Root Certification Authorities, and then select Use Secure Connections (TLS).

   Enable server-side tracing

   Check this setting to enable GroupWise server tracing for troubleshooting purposes.