Introduction to Automated Speech Recognition

The Automated Speech Recognition Technical Reference is for partners, planners, installers, administrators, developers, and others who plan to install and configure a PureConnect speech recognition solution. It provides information for installing and configuring third-party Automated Speech Recognition (ASR) integration with CIC. Interaction Speech Recognition is a built-in feature of the PureConnect product suite and is an integrated component of Interaction Media Server. For more information about Interaction Speech Recognition, see the Interaction Speech Recognition Technical Reference at https://help.genesys.com/cic/mergedProjects/wh_tr/desktop/pdfs/isr_tr.pdf.

Genesys creates trusted speech recognition solutions using Genesys' own Interaction Speech Recognition solution or third-party Automated Speech Recognition (ASR) software. Integrating PureConnect technology with Interaction Speech Recognition or third-party ASR software offers major speech recognition benefits, including excellent accuracy, powerful standards-based features, optimized performance, and best caller experience.

Supported third-party ASR solutions

For the most current list of supported ASR engines, see Software Requirements at https://help.genesys.com/cic/mergedProjects/wh_tr/mergedProjects/wh_tr_installation_and_configuration/desktop/software_requirements.htm.

For the most current list of supported vendor speech recognition engines, see the Testlab site at https://testlab.genesys.com/index.aspx.

Important!
If you are running Nuance Recognizer 10, install the MRCP ASR Server controller instead of the Genesys Nuance Recognizer Server controller. The Genesys Nuance Recognizer Server controller supports Nuance Recognizer 9.0 only.