This class contains detailed information about a phone number that is retrieved by calling QueryPhoneNumberDetails(array<String>[]()[][]) or QueryPhoneNumberDetailsAsync(array<String>[]()[][], EventHandler<(Of <<'(QueryPhoneNumberDetailsCompletedEventArgs>)>>), Object). The phone number information is determined by the Interaction Center server by applying the dial plan information to a given phone number string to determine the normalized phone number for the Interaction Center system to make a call. Also, the IC system can determine if the phone number is local, long-distance, international, etc.

Explanation of each property

• RawText - The input text.
• NormalizedText - The string that will be used by Interaction Center when dialing this phone numbers.
• DisplayText - Descriptive text set for this type of phone number.
• EditBase - The string that can be presented to the user for editing this phone number.
• Extension - The string that indicates the intercom extension, if this phone number is an extension. This would be empty if the PhoneNumber.RawText is not an intercom extension.
• DefaultClassification - The default Phone number classification for this phone number.
• Classifications - Classifications that this phone number falls into.
• Internal - Is this an internal number?
• QueueType - If this number matches an InteractionQueue, then the type of the queue.
• QueueName - A valid scoped queue name if this number has a queue type.
• VoicemailCapable - Can this number receive voicemails?
• DialCapable - Can this number be dialed?
• AutoDialExtension - Will the Interaction Center dial extension (if exists) while dialing this number?

When the method QueryPhoneNumberDetails(array<String>[]()[][]) is called with an input string '8004562354', the properties of this class may look like this:

• RawText: 8004562354 -
• NormalizedText: +18004562354 -
• DisplayText: (Tool Free) 1 (800) 456-2354 -
• EditBase: 1 (800) 456-2354 -
• Extension: -
• DefaultClassification: Tool Free -
• Classifications: Tool Free -
• Internal: false -
• QueueType: None -
• QueueName: -
• VoicemailCapable: false -
• DialCapable: true -
• AutoDialExtension: false -

When the method QueryPhoneNumberDetails(array<String>[]()[][]) is called with extension of a user, for ex., 6929, the properties of this class may look like this:

• RawText: 6929 -
• NormalizedText: /6929 -
• DisplayText: 6929 -
• EditBase: -
• Extension: 6929 -
• DefaultClassification: Intercom -
• Classifications: Intercom -
• Internal: true -
• QueueType: User -
• QueueName: User Queue:<userId> -
• VoicemailCapable: true -
• DialCapable: true -
• AutoDialExtension: true -