The AssistanceItem type exposes the following members.
Methods
| Name | Description | |
|---|---|---|
 | Complete |
Completes the assistance request.
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| CompleteAsync |
Asynchronously completes the assistance request.
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| Equals | Determines whether the specified Object is equal to the current Object. (Inherited from Object.) |
 | Finalize | Allows an Object to attempt to free resources and perform other cleanup operations before the Object is reclaimed by garbage collection. (Inherited from Object.) |
| GetHashCode | Serves as a hash function for a particular type. (Inherited from Object.) |
| GetType | Gets the Type of the current instance. (Inherited from Object.) |
| IsWatching |
Determines whether a watch is active.
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| MemberwiseClone | Creates a shallow copy of the current Object. (Inherited from Object.) |
| SendMessage |
Sends a message to the assistance request.
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| SendMessageAsync |
Asynchronously sends a message to the assistance request.
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| StartWatching |
Starts watching the AssistanceItem.
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| StartWatchingAsync |
Asynchronously starts watching the AssistanceItem.
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| StopWatching |
Stops watching the AssistanceItem.
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| StopWatchingAsync |
Asynchronously stops watching the AssistanceItem.
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| ToString | Returns a String that represents the current Object. (Overrides Object..::..ToString()()()().) |
Properties
| Name | Description | |
|---|---|---|
 | AssistanceItemId |
Gets the ID of the assistance request.
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| Extension |
Gets the agent's extension.
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| InitiatingUser |
Gets the participant that initiated the assistance request.
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| InitiationTime |
Gets the date and time the assistance request was initiated.
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| InteractionId |
Gets the interaction ID associated with the assistance request.
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| Messages |
Gets the messages associated with the assistance request.
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| Participants |
Gets the participants involved in the assistance request.
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| ProblemDescription |
Gets the problem description for the assistance request.
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| State |
Gets the state of the assistance request.
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| Station |
Gets the agent's station.
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| Workgroup |
Gets the workgroup that the assistance request belongs to.
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Events
| Name | Description | |||
|---|---|---|---|---|
 | ItemChanged |
Event that occurs when the assistance request changes.
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| MessageAdded |
Event that occurs when a new message is added to the assistance request.
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| ParticipantAdded |
Event that occurs when a new participant becomes involved in the assistance request.
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| ParticipantChanged |
Event that occurs when a participant's action changes.
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| ParticipantRemoved |
Event that occurs when a participant is no longer involved in the assistance request.
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| StateChanged |
Event that occurs when the state of the assistance request changes.
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Note