Represents a consult transfer between a caller, agent, and consult.
Namespace: ININ.IceLib.InteractionsAssembly: ININ.IceLib.Interactions (in ININ.IceLib.Interactions.dll) Version: 0.0.0.0 (22.3.0.218)
Syntax
C# |
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public class ConsultTransfer |
Visual Basic |
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Public Class ConsultTransfer |
Remarks
An agent may seek to transfer a caller to a consult as part of an interaction. The agent would
first make the consult transfer, which will allow the agent to speak to either the caller, the consult, or
both. The agent may conclude the consult transfer by either completing the transfer, resulting in the caller
speaking to the consult. Alternatively, the agent may cancel the transfer, resulting in the caller
speaking with the agent.
Inheritance Hierarchy
System..::..Object
ININ.IceLib.Interactions..::..ConsultTransfer
ININ.IceLib.Interactions..::..ConsultTransfer
Version Information
Supported for IC Server version 2015 R1 and beyond.
For 4.0, supported for IC Server version 4.0 GA and beyond.
For 4.0, supported for IC Server version 4.0 GA and beyond.