The WorkgroupAttributes type exposes the following members.
Fields
| Name | Description | |
|---|---|---|
  | AcdRoutingOutboundMailboxes |
A list of configured mailboxes for sending outbound e-mails for a given ACD workgroup. See also AcdRoutingOutboundMailboxes.
|
| ActiveMembers | List of activated members for this workgroup. |
| Extension | The workgroup's extension. |
| HasActivation | Indicates that the workgroup has been activated by the user.
This setting is only relevant if HasQueue is enabled.
|
| HasMailbox | Indicates that the workgroup has a mailbox. |
| HasQueue |
Indicates whether the workgroup is operating as a queue. See also QueueType.
|
| IsActive | Indicates that the workgroup is ready to receive interactions. |
| IsWrapUpActive | Indicates that wrap-up codes are active for this workgroup. |
| MaximumChatResponseTime |
Time in seconds before a user should be warned about an inactive chat.
|
| Members | List of members for this workgroup. |
| QueueType |
The workgroup queue type. This can have the values: Custom, ACD, Group Ring, Sequential, or Round-robin.
|
| RingToneForCalls |
Ring tone for calls that arrive into a workgroup. See also RingToneForCalls.
|
| RingToneForChats |
Ring tone for chats that arrive into a workgroup. See also RingToneForChats.
|
| RingToneForEmails |
Ring tone for emails that arrive into a workgroup. See also RingToneForEmails.
|
| RingToneForOtherInteractions |
Ring tone for interactions other than emails, chats and calls that arrive into a workgroup. See also RingToneForOtherInteractions.
|
| Supervisors | List of available supervisors for this workgroup. |
| WrapUpClientTimeout | Time in seconds to wait for a wrap-up code. |
| WrapUpCodes |
A list of wrap-up codes available for this workgroup. See also WrapUpCode.
|
