Gets the group this status belongs to for reporting.

Namespace: ININ.IceLib.People
Assembly: ININ.IceLib.People (in ININ.IceLib.People.dll) Version: 0.0.0.0 (22.3.0.218)

Syntax

C#
public string GroupTag { get; }
Visual Basic
Public ReadOnly Property GroupTag As String
	Get

Field Value

The group tag assigned to this status.

Remarks

A Status Group is a name that loosely categorizes a status message for reporting purposes. When a new status is defined in Interaction Administrator using the System Configuration > Status Messages container, it is mapped to a Status Group for reporting purposes.

For example, statuses such as "Gone Home", "On Vacation", and "Out of the office" are mapped to the UNAVAILABLE group, while "Available" and "Available, No ACD" are mapped to AVAILABLE. The default status groups are AVAILABLE, BREAK, FOLLOWUP, TRAINING, and UNAVAILABLE. Additional groups can be user-defined.

In general, status messages indicate the details of agent activity and add granularity to reporting. Conversely, status groups roll up related status conditions.

Version Information

Supported for IC Server version 2015 R1 and beyond.
For 4.0, supported for IC Server version 4.0 GA and beyond.
For 3.0, supported for IC Server version 3.0 GA and beyond.

See Also