The AssistanceItem type exposes the following members.
Properties
| Name | Description | |
|---|---|---|
 | AssistanceItemId |
Gets the ID of the assistance request.
|
| Extension |
Gets the agent's extension.
|
| InitiatingUser |
Gets the participant that initiated the assistance request.
|
| InitiationTime |
Gets the date and time the assistance request was initiated.
|
| InteractionId |
Gets the interaction ID associated with the assistance request.
|
| Messages |
Gets the messages associated with the assistance request.
|
| Participants |
Gets the participants involved in the assistance request.
|
| ProblemDescription |
Gets the problem description for the assistance request.
|
| State |
Gets the state of the assistance request.
|
| Station |
Gets the agent's station.
|
| Workgroup |
Gets the workgroup that the assistance request belongs to.
|
