Provides access to the property representing the ACD agent greeting file for this user (use Property.AcdAgentGreetingFile).

Namespace: ININ.IceLib.Configuration
Assembly: ININ.IceLib.Configuration (in ININ.IceLib.Configuration.dll) Version: (


public GeneralConfigurationProperty<UserConfiguration..::..Property, string> AcdAgentGreetingFile { get; }
Visual Basic
Public ReadOnly Property AcdAgentGreetingFile As GeneralConfigurationProperty(Of UserConfiguration..::..Property, String)

Field Value

The property representing the ACD agent greeting file.


This greeting, also known as a "smile", is intended for use by call center agents who are members of a workgroup and are receiving ACD calls. This feature is best used with the Auto-Answer Calls (user/agent attribute set in Interaction Administrator). When used with Auto-Answer Calls enabled, your Agent Greeting plays to the caller as the agent is being alerted. The length of the Agent Greeting is limited to 10 seconds, and therefore, is considered an introduction or "smile". For example, \\ICServer\IC\Resources\AgentGreeting_JohnDoe.wav.
Once recorded, the Agent Greeting will be played to all ACD callers alerting on the agent's queue.

Version Information

Supported for IC Server version 2015 R1 and beyond.
For 4.0, supported for IC Server version 4.0 GA and beyond.
For 3.0, supported for IC Server version 3.0 SU 7 and beyond.

See Also