Allows the user to use ProblemReporter.

Provides access to Force User Logout.

Allows users to use intercom chat.

Allows the user to user mini mode.

Provides access to all conferences.

This right controls if an agent with optimizer thinclient plugin license would be able to access shift trading feature.

Permits access to orbit queue.

Provides access to conferences that the user owns.

Provides access to personal rules.

Permits access to response management.

Permits access to tracker interactions.

Permits access to workgroups / profiles tab.

Allows the user to modify the phonetic spellings for their name.

Permits the user to add themselves to another agent's call on any user or station queue they have permission to monitor.

Permits access to create conference calls.

This right controls if a user can create optimizer activity codes.

This right controls if a user can create optimizer day classifications.

This right controls if a user can create an optimizer scheduling unit.

Permits access to create speed dials.

Permits access to create status notes.

Allows the user to customize their client.

This right controls if a user can delete optimizer activity codes.

This right controls if a user can delete optimizer day classifications.

This right controls if a user can delete an optimizer scheduling unit.

Permits the user to disconnect the current call.

Allows the user to view the private button and to prevent other users from recording or listening to their conversation.

Permits users to place the selected call on hold.

Permits users to initiate a secure input session.

Permits users who are supervisors to join in on an interaction between other agents.

Allows the user to view the listen button and to listen to another interaction.

This right controls if a user can modify optimizer activity codes.

This right controls if a user can modify optimizer day classifications.

This right controls if a user can modify optimizer status to activity type mapping.

Permits the user to disable the mouthpiece on their telephones so that the other party or parties cannot hear what is being said.

Permits users to park interactions.

Permits users to control a recording session by stopping the session.

Permits users to answer the current call, or to take the current call off hold.

Allows the user to view the record button.

Permits users who are members of a distribution queue to request assistance from a supervisor.

Permits users to control all recording sessions by pausing each session for an administrator configured period of time.

Permits users to send an interaction to their voice mail account.

Allows users that are members of a distribution queue to view the assistance button.

Allows the user to view the coach button.

Allows the user to view the disconnect button.

Allows the user to view the hold button.

Allows the user to view the join button.

Allows the user to view the mute button.

Allows the user to view the park button.

Allows the user to view the pause button for a recording session.

Allows the user to view the pickup button.

Allows the user to view the recording snip button.

Allows users to view the secure input button.

Allows the user to view the Secure Recording Pause button.

Allows the user to view the transfer button.

Allows the user to view the voice mail button.

Permits the user to create a recording snippet for the current interaction.

This right controls if an agent with optimizer thinclient plugin license would be able to create, edit, or delete time off requests.

Permits users to open the transfer window where they can select a transfer recipient and the type of transfer operation they want to perform.

This right controls if a user can view optimizer activity codes.

This right controls if a user can view optimizer day classifications.

This right controls if a user can view optimizer status to activity type mapping.

Permits the user to administer Genesys Cloud Workforce Engagement components.

This right specificies if the user is configured for Outlook Integration.

Should the client be minimized to notification area instead of taskbar.

Allows the user to start a remote client with the persistent option.

This right controls if an agent with optimizer thinclient plugin license would be able to see and access "Schedule Preferences" menu item.

This right controls if an agent can see his rank in optimizer agent group

This right controls if an agent can see his relative rank in optimizer agent group

Allows the user to show monitor columns.

This right controls if an agent with optimizer thinclient plugin license would be able to see and access "Schedule Bidding" menu item