Specifies constants indicating the state of an Interaction.

Namespace: ININ.IceLib.Interactions
Assembly: ININ.IceLib.Interactions (in ININ.IceLib.Interactions.dll) Version: 0.0.0.0 (21.4.0.172)

Syntax

C#
public enum InteractionState
Visual Basic
Public Enumeration InteractionState

Members

Member nameValueDescription
None0The Interaction is in an indeterminate state.
Alerting1A user is being notified that he or she has an incoming interaction. This state applies to inbound interactions.
Connected2Both parties are connected and are able to speak with each other. This state applies to inbound and outbound interactions.
Held3The interaction is on hold. This state applies to inbound and outbound interactions.
Messaging4The caller is leaving a voice mail message.
Offering5The interaction has been placed in a queue, but the interaction is not alerting. IC is determining if the called party is available to take the interaction. This state applies to inbound interactions only.
Parked6The Interaction is parked, waiting for the recipient user to pick it up.
Proceeding7The interaction is proceeding through the outside telephone network. Proceeding is used if a user has enabled Call Analysis. This state applies to outbound calls only.
System8The Interaction is being processed by the system.
InternalDisconnect9The Interaction has been disconnected internally and is no longer active. This state applies to inbound and outbound interactions.
ExternalDisconnect10The Interaction has been disconnected externally and is no longer active. This state applies to inbound and outbound interactions.
Suspended11The interaction is suspended. This state applies to inbound and outbound interactions.

Version Information

Supported for IC Server version 2015 R1 and beyond.
For 4.0, supported for IC Server version 4.0 GA and beyond.
For 3.0, supported for IC Server version 3.0 GA and beyond.

See Also