Provides access to the property representing the ACD cost for this user (use Property.Cost).

Namespace: ININ.IceLib.Configuration
Assembly: ININ.IceLib.Configuration (in ININ.IceLib.Configuration.dll) Version: 0.0.0.0 (22.3.0.218)

Syntax

C#
public GeneralConfigurationProperty<UserConfiguration..::..Property, string> Cost { get; }
Visual Basic
Public ReadOnly Property Cost As GeneralConfigurationProperty(Of UserConfiguration..::..Property, String)
	Get

Field Value

The property representing the ACD cost.

Remarks

A positive number from 1 to 100 to define the cost attribute for this agent. The higher the cost number, the more expensive this agent appears to the ACD processing. If you want to consider employee cost when distributing ACD calls, assign a cost to each ACD agent according to their relative expense in the company or group. Then make analogous changes in the ACDProcessCall tool to increase the weight for Cost. This option is not available in EIC.

Version Information

Supported for IC Server version 2015 R1 and beyond.
For 4.0, supported for IC Server version 4.0 GA and beyond.
For 3.0, supported for IC Server version 3.0 SU 7 and beyond.

See Also