Specifies constants indicating the type of an Interaction monitor.

Namespace: ININ.IceLib.Interactions
Assembly: ININ.IceLib.Interactions (in ININ.IceLib.Interactions.dll) Version: 0.0.0.0 (21.4.0.172)

Syntax

C#
public enum InteractionMonitorType
Visual Basic
Public Enumeration InteractionMonitorType

Members

Member nameValueDescription
None0The Interaction is not being monitored.
Coach1The Interaction monitor is a coach. Coaching is typically performed by supervisors who provide advice to an agent without the customer knowing that anyone is assisting on the interaction. The agent can hear the coach, but the customer cannot.
Monitor2The Interaction monitor is a normal monitor, meaning that the queue object is being listened to or examined by someone who is not coaching or interacting with the agent.

Version Information

Supported for IC Server version 2015 R1 and beyond.
For 4.0, supported for IC Server version 4.0 GA and beyond.
For 3.0, supported for IC Server version 3.0 GA and beyond.

See Also