Specifies constants indicating the type of an Interaction monitor.
Namespace: ININ.IceLib.InteractionsAssembly: ININ.IceLib.Interactions (in ININ.IceLib.Interactions.dll) Version: 0.0.0.0 (22.3.0.218)
Syntax
| C# |
|---|
public enum InteractionMonitorType |
| Visual Basic |
|---|
Public Enumeration InteractionMonitorType |
Members
| Member name | Value | Description | |
|---|---|---|---|
| None | 0 | The Interaction is not being monitored. | |
| Coach | 1 | The Interaction monitor is a coach. Coaching is typically performed by supervisors who provide advice to an agent without the customer knowing that anyone is assisting on the interaction. The agent can hear the coach, but the customer cannot. | |
| Monitor | 2 | The Interaction monitor is a normal monitor, meaning that the queue object is being listened to or examined by someone who is not coaching or interacting with the agent. |
Version Information
Supported for IC Server version 2015 R1 and beyond.
For 4.0, supported for IC Server version 4.0 GA and beyond.
For 3.0, supported for IC Server version 3.0 GA and beyond.
For 4.0, supported for IC Server version 4.0 GA and beyond.
For 3.0, supported for IC Server version 3.0 GA and beyond.
