A new POST /icws/{sessionId}/interactions/{interactionId}/play-wav method was added to allow a wave file to be played to a call.

A new Recordings Management service was added. The Recordings Management service can currently be used for the following:

• Manage recording tags via: GET /icws/{sessionId}/recordings/{recordingId}/tags, PUT /icws/{sessionId}/recordings/{recordingId}/tags, DELETE /icws/{sessionId}/recordings/{recordingId}/tags.
• Manage recording attributes via: GET /icws/{sessionId}/recordings/{recordingId}/attributes, PUT /icws/{sessionId}/recordings/{recordingId}/attributes, DELETE /icws/{sessionId}/recordings/{recordingId}/attributes.
• Get a recording export Uri via: GET /icws/{sessionId}/recordings/{recordingId}/export-uri.
• Start a recording audio playback via: POST /icws/{sessionId}/recordings/play/station-audio/start/{recordingId}.
• Stop a recording audio playback via: POST /icws/{sessionId}/recordings/play/station-audio/stop/{playbackInteractionId}.
• Send recording emails via: PUT /icws/{sessionId}/recordings/send-as-email, PUT /icws/{sessionId}/recordings/{recordingId}/send-as-email.
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• Start a screen recording via: POST /icws/{sessionId}/screenrecordings/record/start/{recordedUserId}.
• Stop a screen recording via: POST /icws/{sessionId}/screenrecordings/record/stop/{recordedUserId}.
• Pause a screen recording via: POST /icws/{sessionId}/screenrecordings/record/pause/{recordedUserId}.
• Resume a screen recording via: POST /icws/{sessionId}/screenrecordings/record/resume/{recordedUserId}.
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This release of the Interaction Center supports the following ICWS feature versions. See Versioning for more information about ICWS versioning, including how documentation of an API includes its required feature version and how to query the Interaction Center at run time to determine what feature versions it supports.