2018 R3

The 2018 R3 release of the Interaction Center supports the changes to the ICWS API described below.

This topic contains the following sections:

Interactions

A new POST /icws/{sessionId}/interactions/{interactionId}/play-wav method was added to allow a wave file to be played to a call.

Recordings Management

A new Recordings Management service was added. The Recordings Management service can currently be used for the following:

Supported Feature Versions

This release of the Interaction Center supports the following ICWS feature versions. See Versioning for more information about ICWS versioning, including how documentation of an API includes its required feature version and how to query the Interaction Center at run time to determine what feature versions it supports.

Note

Only the features listed below are supported by this release of the Interaction Center. Any other feature required by later versions of ICWS is not supported. Similarly, for the listed features, this release of the Interaction Center only supports the listed version of that feature, not any higher version.

CIC 2018 R3
FeatureVersionPreviously Released Version
activations11
configuration1313
connection1212
dialer5 (Updated)4
directories9 (Updated)8
interactions17 (Updated)16
ipa11
licenses22
messaging33
phone-numbers33
queues22
recordings2 (New)N/A
security22
session11
statistics44
status22
system22
wfm44