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Technical References

 

Account Analysis Conditions Technical Reference

HTML5 format PDF

CBR Compliance and Enhancement Technical Reference

HTML5 format PDF

Citrix Receiver for Latitude in the Cloud Installation and Configuration Guide  

PDF - Requires logon credentials

Dialer API Developer's Guide  

PDF - Requires logon credentials

Latitude by Genesys Future Roadmap

PDF

Latitude by Genesys Support Handbook

PDF

Latitude in the Cloud User's Guide

HTML5 format PDF

Latitude Installation and Configuration Guide  

PDF - Requires logon credentials

Latitude System Requirements Technical Reference

HTML5 format PDF

Latitude Vendor Integrations

PDF

Release Notes

HTML5 format PDF

Latitude Integration with Genesys Cloud Installation and Configuration Guide

PDF - Requires logon credentials