Dialer Configuration

To configure dialer with Genesys Cloud

1. Click Start > Dialer Configuration. The Latitude Login window appears.

2. Type your Latitude administrator credentials and click Okay. The Latitude Dialer Integration Configuration window appears.

Note: On successful setup you can find the Genesys Cloud instances under Dialer Instances tab.

3. Click Dialer Settings tab.

Note: You need to enter all the Dialer Settings manually and the setting information will be provided by Genesys Cloud administrator.

4. Configure the Dialer Settings:

1. In the Dialer UID box, Select the value of the UID of the parent Dialer Instance record.

2. In the Setting Name box, type the name of the setting. The Setting Name column must consists of ServerName, DialerUrl, DialerAPI, ClientId, ClientSecret.

Notes:

• To know more about ServerName, DialerUrl, and DialerAPI, see https://help.mypurecloud.com/faqs/how-do-i-select-my-region/

• For the created OAuth ClientId, you must enable the Scopes. To know more about ClientId and ClientSecret, see https://help.mypurecloud.com/articles/create-an-oauth-client/

3. In the DateType box, type IN or ST or BL in the box. (For integer - IN, for string - ST, and for boolean  - BL)

4. In the Precedence box, type DF or OV or CF in the box. (For default - DF, To prevent other blocks - OV, and to permit other blocks -CF)

5. In the IntegerValue box, type 0 or 1 for the boolean value.

6. In the StringValue box, type the string value provided by Genesys Cloud administartor.

7. Click Apply and then click Close.