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Make Up a Declined Payment
Use the Arrangements panel in the Work Form to make up a declined payment when payment processing fails (for example, declined credit card or insufficient funds). Your organization specifies the maximum number of days a declined payment can remain on an arrangement. For more information, see the Maximum Number of Days policy in the Minimum Settlement Options Permission.
To make up a declined payment
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With an account displayed in the Work Form, from the menu bar, click Promise. The Arrangements panel appears.
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In the data grid, click the declined payment and then click Make Up Payment. A confirmation dialog box appears, asking whether you are sure.
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Click Yes. Latitude changes the payment status to "Unapproved."
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Click the unapproved payment and then click Approve. Latitude changes the payment status to "Active."
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Remove the hold from the remaining payments. For more information, see Remove a Payment Arrangement Hold.
- If necessary, change the payment instrument. For more information, see Change Payment Instrument for a Single Payment or Change Payment Instrument for Multiple Payments.