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Open a Hot Account
Use the Hot Accounts dialog box to view accounts assigned a "hot" status and open a hot account in the Work Form. Collectors, administrators, and clerical personnel can use the "hot" status to indicate that an account has a high probability for collection, or to flag an account that requires follow-up. "Hot" is an active status code.
To open a hot account
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In the Main Menu window, click Work or press Alt + W. The Work Form appears. The Work Form appears.
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From the Search menu, click My Hot Accounts. The Latitude dialog box appears, which indicates the number of hot accounts assigned to your desk.
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In the Latitude dialog box, click OK. The Hot Accounts dialog box appears.
File Number: File number associated to the account.
Queue Date: Date you added the account to the queue. The system sorts the accounts in the queue by queue date.
Name: Name of the debtor or co-debtor.
Customer: Customer associated to the account.
Received: Date you received the account.
Balance: Account balance.
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In the Hot Accounts dialog box, click an account to work. The Hot Accounts dialog box closes and the selected account displays in the Work Form.