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Work Queues
Use the Search menu in the Work Form to select a queue of accounts to work. Queues are the easiest way to work accounts in Latitude. When you open a queue, the first debtor account to work is displayed in the Work Form, based on your assigned desk and queue.
Note: A quick way to review work in a queue is to generate a Queue Report. To generate a Queue Report, from the Main Menu, click Reports > Internal > Queue Report. If you don't have the proper permissions, you cannot run this report.
The following options are available when working a queue:
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Next Queue - Displays in the Work Form the next account in the queue to work. If you click Next Queue after clicking <<Back, the account that was next in line before you clicked <<Back displays in the Work Form.
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<<Back - Displays in the Work Form the previous account in the queue. This option is available after you've worked the first account in a queue. You can move backward up to five accounts in the current queue. To view accounts further back, in the Search menu, click History.
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Forward>> - Displays in the Work Form the next account in the queue. This option is available after you've moved backward in the queue. You can move forward up to five accounts.
Related Topics
Work Accounts