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Work Queues

The work queues feature allows you to create queues of accounts for supervisors and agents to work.

Release Notes

Release Notes

 

Administrator

Access Custom Queue Manager Permission

Change Continue Queuing Setting Permission

Custom Queue Options Permission

Queue Providers Permission

Supervisor Features

Open the Supervisor Queue

 

Agent Features

Work Queues

 

Related Documentation

Pool Queue Manager

Custom Queue Manager

 

Additional Resources

Latitude by Genesys User Group