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Latitude Console Help
Custom Queue Manager
Use Custom Queue Manager to create custom queues of accounts that meet specific criteria. Users with the appropriate permissions can work the accounts without having to move them to another desk or queue level. You can also use Custom Queue Manager to maintain schedules for creating the custom queues. Custodian creates the queues at the specified time.
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Toolbar: Provides options for clearing, opening, saving, and running selection criteria, and counting the query results.
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Option |
Description |
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Clears all query settings currently displayed in the window. |
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Clears the query settings currently displayed in the window and opens a saved query. |
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Saves the query settings currently displayed in the window. |
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Sums the number of records that match the selection criteria. |
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Data Selection pane: Provides a list of data you can select to create a query.
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Conditions pane: Allows you to set the conditions for retrieving data.
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Order pane: Allows you to set the order for displaying or running data.
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Custom Queue Options section: Allows you to set the options for creating the queue.
Related Topics
Create a Custom Queue Schedule
Modify a Custom Queue Schedule