Modify a User

Use the User dialog box to modify a user.

To modify a user

1. In the Navigation pane, click System Codes and Settings > Organization Groups > User.

Tip: To display active users only in the data grid, click Only show active users.

2. Click the Edit icon for the user account to modify. The User dialog box appears.

User Name: User's first and last name.

Login Name: User's logon name.

Reset Password: If selected, displays the Password box to allow you to change it.

Password: User's password. Periods display instead of the typed characters.

Note: Latitude uses the 512-bit Secure Hash Algorithm (SHA-512) with a randomly generated 512-bit salt that is unique per-user, per-password. Latitude stores the combined hash and salt in the user’s account as a 128-character hexadecimal string.  

Alias: User's alias name such as a shortened version of the first name or a nickname.

Phone: User's telephone number

Extension: User's telephone extension number.

Email: User's email address (for example, jdoe@mycompany.com).

Time Clock: If selected, the system includes the user's logon and logoff times on the User Logon report.

Active: If selected, the user can log on to the system. If cleared, the user cannot log on to the system.

Role: User's role.

Desk: User's desk.

Branch: User's branch.

Department: User's department.

Dialer Login Credentials: Latitude uses these credentials to log on the user to a dialer automatically.

User Name: User's dialer logon name for a PureConnect or Genesys Cloud integration.

Password: User's dialer password for a PureConnect integration. Leave this box blank for a Genesys Cloud integration.

Third Party Credentials: Latitude uses these credentials to log on the user to a third-party system automatically.

User Name: User's logon name for the third-party system.

Password: User's password for the third-party system.

3. Modify the information and then click Save.

Related Topics

Search for a Permission or System Code

Data Grids

Users