Request Assistance with a Call (PureConnect)

Use the Request Assistance dialog box to request assistance with a call.

To request assistance with a call

1. In the PureConnect Dialer Agent Interface toolbar, click the Request Assistance icon.

2. In the box, type a message to send regarding your request for assistance and then click Send Request. A supervisor receives your request for assistance.

3. To view the request, in the PureConnect Dialer Agent Interface toolbar, click the Workgroups icon. The CRM Web Client window appears.

4. Click the My Interactions tab.

Related Topics

PureConnect Dialer Agent Interface Icons

View Your Campaign Interactions (PureConnect)

Interaction Dialer Campaigns