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View a Workgroup Queue (PureConnect)

Use the Workgroup Queues tab in the CRM Web Client window to view information about your workgroup queues.

To view your workgroup queues

  1. In the PureConnect Dialer Agent Interface toolbar, click the Workgroups icon. The CRM Web Client window appears.

  1. Click the Workgroup Queues tab.

CRM Web Client - Workgroup Queues tab

Related Topics

View Your Interactions (PureConnect)

Dialer Views (PureConnect)