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Add a Dispute

Use the Add Dispute dialog box to add a dispute for the account displayed in the Work Form.

To add a dispute

  1. In the Task Panel navigation tree, click Disputes.

Disputes panel

  1. Click Add.

Add Dispute dialog box

Dispute ID: Unique code that Latitude assigns to identify the dispute.

Dispute Type: Type of dispute, such as possible fraud or incorrect trace.

Date Received: Dispute received date.

Date Closed: Dispute closed date. When you close the dispute. Latitude populates this box with the current date.

Dispute Relates to: Person that the dispute relates to, such as client or third party.

Category: Dispute category, such as fraud or wrong trace.

Referred By: Person who referred the dispute, such as a third party or the client.

Recourse Date: Recourse approval date.

Justified: Indicates whether the dispute is justified.

Dispute Details: Details regarding the dispute.

Outcome: Outcome of the dispute, such as account on hold or unable to resolve.

Proof Required: If selected, your organization requires proof of the dispute.

Proof Requested: If selected, your organization requested proof of the dispute.

Insufficient Proof Received: If selected, your organization received proof that is insufficient.

Proof Received: If selected, your organization received proof of the dispute.

  1. Complete the information and then click Save.

Related Topics

Disputes

Dispute Types