Disputes

Use the Disputes panel to add, modify, and complete debt disputes for accounts. An account can have multiple disputes, including concurrent active ones. You or the system can move disputed accounts to a pending dispute work queue for further processing. You must have the Disputes Panel Permission.

Suspension of collection activity

Latitude places a hold on accounts in dispute to suspend all collection activity. When you close a dispute and no other active disputes exist on the account, Latitude removes the account hold and collection activity resumes.

Suspension of interest calculation

Latitude suspends interest calculation for disputed accounts with interest charges on their account balances. When you close a dispute and no other active disputes exist on the account, Latitude resumes interest calculations.

Related Topics

Add a Dispute

Modify a Dispute

Remove a Duplicate Dispute

Remove a Non-Dispute Document

Close a Dispute

Reopen a Dispute

Disputes Panel Permission