Complaints

Use the Complaints panel to add, modify, close, and reopen complaints for an account. Users work complaints in order based on complaint type, days until Service Level Agreement (SLA) breach, client, debt type, owner, and priority. You must have the Complaints Panel Permission.

Suspension of collection activity

Latitude places a hold on accounts with complaints, which suspends all collection activity. When you close a complaint and no other active complaints exist on the account, Latitude removes the account hold and collection activity resumes.

Related Topics

Add a Complaint

Modify a Complaint

Select Accounts to Associate to the Complaint

Remove a Duplicate Complaint

Remove a Complaint From an Account

Remove a Non-Complaint Document

Close a Complaint

Reopen a Complaint

Complaints Panel Permission