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Set Your Workgroup Status

Use the Workgroup Activation page to set your workgroup status to active so that you can receive ACD workgroup calls.

To set your workgroup status

  1. In the Dialer Agent Interface toolbar, click the Hamburger menu and then click Workgroup Activation.

Workgroup Activation page

  1. If the check box for your workgroup is cleared, select it.

Related Topics

Log on to Interaction Dialer

Dialer Agent Interface