- Contents
Latitude Help
Dialer Permission
Use the Dialer permission to specify whether to display the PureConnect client (for PureConnect integrations) or the Genesys Cloud client (for Genesys Cloud integrations).
Location
In the Navigation pane, click Applications > Liquid Latitude > Dialer Functionality > Dialer.
Scope
This permission is available for the following scopes:
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System
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Role
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User
Policy
The policy allows your organization to specify the settings for displaying PureConnect client (for PureConnect integrations) or the Genesys Cloud client (for Genesys Cloud integrations). Enable the permission for a scope and then specify the settings.
Type of Dialer: Type of dialer to use with Latitude.
Server Name: Name of the dialer server.
Dialer Client URL: Web address for the dialer client.
Dialer API: Web address for the Genesys Cloud API. (For Genesys Cloud integrations only.)
Token: Client ID and Client Secret values for the Latitude API OAuth Client that your organization created in Genesys Cloud, separated by the pipe character. For example, 65b7aTR3432|4LMixz841ab. (For Genesys Cloud integrations only.)
User can make manual call through dialer client: If selected, the user can place calls manually through the Genesys Cloud client. (For Genesys Cloud integrations only.)
Default Result Code: Result code to use when the agent selects a disposition code that doesn't map to a Latitude result code.
Disposition Code Mappings: Allows you to map disposition codes from your dialer server to result codes in Latitude. For more information about mapping codes, see Map a Disposition Code to a Result Code.
Disposition Code: Dialer server disposition code to map to the Latitude result code.
Result Code: Latitude result code to map to the dialer disposition code.