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Import a Maintenance File

Use the Import Maintenance dialog box to import updated account information. Ensure that you specified the unique customer criteria on the General tab and mapped it from the source file to the destination file. For more information, see Specify Unique Customer Criteria. You must configure Exchange Manager for importing files. For more information, see Import Files.

To import a maintenance file

  1. In the Navigation pane, click Clients.

Clients pane

  1. In the Clients pane, expand the appropriate folder and then double-click the client. The tab for the specified client appears in the Information pane.

General tab

  1. From the menu bar, click File > Import > Maintenance. The Import Maintenance dialog box appears. The options available for selection depend on how your organization configured the maintenance import file. For more information, see Configure a Maintenance Import File.

Import Maintenance dialog box

  1. If applicable (depending on the import file configuration), specify the client to import.

  2. Click the ellipsis (...) next to the Choose Import File box.

  3. In the Open dialog box, click the file to import and then click Open. Data in the import file appears in the data grid in the lower section of the Import Maintenance dialog box.

Import Maintenance dialog box

Number of Records: Number of records in the import file.

  1. To expand a row and view its details, click the plus sign (+).

  2. To export the information to an Excel file to review the data before importing, click Export to Excel.

  3. When you are ready to import the file, click Import. The Import Maintenance dialog box closes and the import progress appears in the lower section of the Maintenance tab.

Related Topics

Specify Unique Customer Criteria

Configure a Maintenance Import File

File Import