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PureConnect Analytics focuses on collecting and storing data at the event level, providing a single source of truth (SSOT) with the ability to drill down from summary metrics to details of event level data. The PureConnect Analytics feature includes CX Insights dashboard visualizations that allow you to view and analyze real-time agent status, agent interaction details, workgroup activity, IVR details and events, and more.

CX Insights


PureConnect Data Dictionary