Genesys Cloud Workforce Engagement Management Integration

Genesys Cloud Workforce Engagement Management for PureConnect is an integration between PureConnect and Genesys Cloud. Workforce Engagement Management (WEM) includes Quality Assurance and Compliance, Employee Performance, and Resource Management disciplines. The initial release of Genesys Cloud Workforce Engagement Management for PureConnect focuses on the Resource Management discipline to allow customers to manage, forecast, and plan staffing. Customers can use the workforce management features in Genesys Cloud to configure business units, management units, service goals, planning groups, and work plans for use with short-term forecasts, schedules, and more. This provides an alternative cloud-based solution to scheduling and forecasting in Interaction Optimizer and is available to both on-premises and cloud PureConnect customers. 

	Get Started	Overview of Genesys Cloud Workforce Engagement Management
	Release Notes	Release Notes Web app Initial Release Note
	Genesys Cloud Workforce Engagement Management Documentation	Genesys Cloud Workforce Engagement Managment for PureConnect Solution Guide Genesys Cloud for PureConnect Administrator's Guide	Genesys Cloud Resource Center Interaction Connect help
	Administrator	Administrator responsibilities and workflows Workforce Engagement Administration in Interaction Connect Genesys Cloud Configuration Status
	Supervisor	Supervisor responsibilities and workflows
	Agent	Agent responsibilities and workflows
	Additional Resources	PureConnect Community Support Self-Help