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Genesys End of Life Products

Genesys has set an end of life (EOL) policy unique to its innovative software but sensitive to the challenges caused by the end of life of software. Click here to review the worldwide End of Life policy that applies to Genesys PureConnect on-premises and cloud products. See below for the Terms and Definitions used on this page. See the PureConnect Maintenance and Support Cycle​ page for explanation of software updates and support.

SPECIAL NOTICE:

PureConnect EOL has been announced. Please proceed here for the announcement.

PureConnect (Customer Interaction Center (CIC))

Version Last Order Date (LOD) End of Maintenance (EOM) End of Support (EOS)

2022 R1 and Newer

End of sale: 1 Jan, 2024

End of Renewal: 1 Aug, 2024

31 July, 2025

31 July, 2025

CIC 4.0/2021 R4 and Earlier

End of Sale: 1 Jan, 2024

End of Renewal: 1 Aug, 2024

Software updates are provided to six most current product versions. This can range in time from 18 months to 2 years.

3 years from the release date of the product version

CIC 3.0

31 December, 2013

31 December, 2016

1 July, 2018

CIC 2.4

26 June, 2008

31 July, 2012

1 July, 2018

CIC 2.3.1

7 April, 2007

7 April, 2010

7 April, 2017

All versions prior to CIC 2.3.1

No Longer Supported

 

 

*Note: This policy starts with 4.0 SU6.  4.0 SU5 and earlier do not apply and are no longer eligible for software updates.

Enterprise Interaction Center (EIC))

Version

Last Order Date (LOD)

End of Maintenance (EOM)

End of Support (EOS)

EIC 2.4

26 June, 2008

31 July, 2012

1 July, 2018

EIC 2.3.1

7 April, 2007

7 April, 2010

7 April, 2017

All versions prior to EIC 2.3.1

No Longer Supported

 

 

 

Messaging Interaction Center (MIC))

Version

Last Order Date (LOD)

End of Maintenance (EOM)

End of Support (EOS)

MIC 3.0 / 4.0

31 December, 2013

31 December, 2016

1 July, 2018

MIC 2.4

30 September, 2010

30 September, 2013

1 July, 2018

MIC 2.3.1

30 April, 2007

30 April, 2010

30 April, 2017

All versions prior to MIC 2.3.1

No Longer Supported

 

 

 

Other Products

Version Last Order Date (LOD) End of Maintenance (EOM) End of Support (EOS)

e-FAQ 2.3.1

30 June, 2014

30 June, 2017

30 December, 2018

Interaction Monitor 1.0

1 September, 2015

1 September, 2018

1 March, 2020

IC Legacy Integration for Salesforce Web

​~7 Feb, 2017

8 May, 2018

8 November, 2018

IC Legacy Integration for Salesforce Desktop Client

End of Life: ​​31 December, 2016

With the Spring 2015 Release, Salesforce has ended support of the CTI Toolkit. For additional questions, see CTI Toolkit End of Support KB

Interaction Gateway Gen 2

30 August, 2016

28 February, 2018

30 August, 2019

Interaction Edge-Gateway software

30 July, 2016 1 May, 2018 1 November, 2019

Interaction Edge hardware

30 July, 2016 1 May, 2018 30 July, 2019 - end of warranty

SIP Station II

30 March, 2018 30 March, 2020 End of RMA support on 30 March, 2021, or until RMA stock is exhausted

Zendesk Integration

25 February, 2018 25 February, 2019 25 August, 2020
Interaction Web Portal / Interaction Marquee (Features Impacted) 31 July, 2021 31 July, 2021 12 October, 2021
Interaction Desktop Microsoft Outlook Add-in 30 September, 2020 30 September, 2021 31 January, 2022

 

Interaction Process Automation (IPA)

Version End of Maintenance (EOM)

​Interaction Process Automation (PASv1)

31 December 2016

  • Removal the original implementation of our Process Automation Server (PASv1) in favor of our newer and more scalable version (PASv2).
  • There are no restrictions on the sale of IPA Process Automation Server.
  • Any software updates required for Process Automation Server will be available only for PASv2

 

Interaction Client Web Edition

Version

Last Order Date (LOD)

End of Maintenance (EOM)

End of Support (EOS)

Interaction Client Web Edition

(ICWebClientEdition_YYYY_RX.msi)

NA

1 November, 2018

1 May, 2020

Interaction Client Mobile Web Edition

NA

1 November, 2018

1 May, 2020

 

Other Features

Feature

End of Feature Announcement

Last PureConnect Release

End of Support (EOS)

PureCloud Directory View in PureCloud for CIC integration

23 April, 2019

PureConnect 2019 R2

30 June, 2019

Interaction Administrator Web Edition

25 August, 2020

PureConnect 2020 R4

2 February, 2021

GroupWise 2012 email integration

2 October, 2020

PureConnect 2017 R3

2 May, 2020

Domino 9.0.x email integration

2 October, 2020

PureConnect 2018 R4

21 August, 2021

AI-Powered forecasting and scheduling

30 April, 2021

PureConnect 2021 R4

31 December, 2021

Loquendo Upgrade to Nuance ASR / TTS (v 2.0)

30 June, 2021

 

30 June, 2021

Nuance 8.5 Speech Recognition (v 8.5)

30 June, 2021

 

30 June, 2021

Nuance NDM (v 5.x)

30 June, 2021

 

30 June, 2021

Nuance Recognizer 9 (v 9)

30 June, 2021

 

30 June, 2021

Nuance Speech Development (v 8.5)

30 June, 2021

 

30 June, 2021

Nuance Vocalizer 5 (v 5)

30 June, 2021

 

30 June, 2021

Nuance Vocalizer Studio (v 5)

30 June, 2021

 

30 June, 2021

Nuance Recognizer 10 (v 10)

30 June, 2021

 

30 June, 2022

Nuance Vocalizer 6 (v 6)

30 June, 2021

 

30 June, 2022

Whatsapp feature in PureConnect

3 August, 2023

PureConnect 2023 R3

31 December, 2023

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Terms and Definitions:​

LOD - Last Order date: The ultimate date on which any additional units of an EOL product can be ordered. On and after the LOD, no new quotes for such units will be issued or accepted.

EOM - End of Maintenance:  From this date, no releases (fixes, updates, etc.) will be available for an EOL product.

EOS - End of Support:  From this date, all Genesys Maintenance and Support obligations cease.