CIC integrates with Interaction Speech Recognition (a native Automatic Speech Recognition (ASR) engine) or third-party ASR software to provide speech recognition capabilities. You can use Interaction Speech Recognition for self-service applications and IVR menu navigation. Interaction Speech Recognition listens for a caller’s speech, converts it to data, and sends it to CIC for processing.
CIC also supports Interaction Text to Speech (a native Text-to-Speech (TTS) engine) that's incorporated within Interaction Media Server. It uses a speech synthesizer to read text and speak it to a caller over the telephone, such as an email message. You can use TTS through CIC handlers that you create or modify using Interaction Designer, VoiceXML, and Interaction Attendant.