Speech

CIC integrates with Interaction Speech Recognition (a native Automatic Speech Recognition (ASR) engine) or third-party ASR software to provide speech recognition capabilities. You can use Interaction Speech Recognition for self-service applications and IVR menu navigation. Interaction Speech Recognition listens for a caller’s speech, converts it to data, and sends it to CIC for processing.

CIC also supports Interaction Text to Speech (a native Text-to-Speech (TTS) engine) that's incorporated within Interaction Media Server. It uses a speech synthesizer to read text and speak it to a caller over the telephone, such as an email message. You can use TTS through CIC handlers that you create or modify using Interaction Designer, VoiceXML, and Interaction Attendant.

	Release Notes	Release Notes Web App
	Speech Documentation	Automated Speech Recognition Technical Reference CIC Text to Speech Engines Technical Reference Interaction Speech Recognition Technical Reference
	Administrator	Interaction Analyzer Technical Reference Interaction Attendant Interaction Media Server Technical Reference
	Developer Resources	Interaction Designer CIC Speech Recognition Overview Technical Reference CIC VoiceXML Integration with Nuance Dialog Modules Version 5.2 Development Application Note	CIC VoiceXML Integration with Nuance Dialog Modules Version 6.1 Development Application Note VoiceXML Technical Reference
	Related Documentation	Interaction Mobile Office Technical Reference MRCP Technical Reference VoiceXML Installation and Configuration Guide
	Additional Resources	Automatic Speech Recognition Self-Help   Interaction Attendant Self-Help   Text-to-Speech Self-Help