Interaction Connect Help
Assign Codes to an Incoming Interaction
Requirements: See Working with Account and Wrap-Up Codes.
You can assign Account codes and Wrap-Up codes to an incoming interaction in the Interaction Properties sidebar.
To assign an account code to an incoming interaction:
Select the incoming interaction and click the Pickup button, or pick up your telephone handset.
In the Interaction Properties sidebar, select an Account code and Wrap-Up code.
Result: The codes you assigned to the interaction appear in the Account Code and Wrapup Code columns of your queue.