Consult during a call

To consult an agent during a call using the Consult button:

While the call is selected in My Interactions, Locate and select the directory entry to whom you want to consult during the call.
Do one of two things:
- In the Directory toolbar, click the Consult button.

Result: This connects the call to the default number for the selected entry.

- In the Directory toolbar, click the arrow on the Consult button and then click one of the displayed "Consult" entries to connect to the associated number.

Result: This connects the call to the selected number for the selected entry.

Note: After consulting, you can transfer the call using Transfer button.