Interaction Connect Help
Create or Join a Conference Call Using Join
Requirements: See Join.
Note: If you are using Accessibility Mode, see Create a Conference Call in Accessibility Mode. For more information about displaying a queue other than your own (My Interactions), see Monitor Two or More Queues at the Same Time.
You can create or join a conference call in My Interactions or a station or user queue that you are monitoring.
To create or join a conference call using Join:
Open the user or station queue you are monitoring.
Select the call or conference call you want to join.
Do one of the following:
Click the Join button.
Right click the call and choose Join from the menu that appears.
Result: You are now connected to the call (or conference call already in progress).