Contents

Email Configuration

Requirements: You need the Customize Client Security right to configure email pickup or reply options.

You can block the automatic downloading of pictures or other linked content in ACD-routed email messages. Automatic downloads can verify your email address to spammers and cause you to receive more junk email. Automatic downloads can also consume bandwidth and cause email messages to open more slowly.

Note: You can unblock picture downloads on a case by case basis in the Current Interaction view.

To configure email pickup or reply options:

In the Applications Settings dialog box, click Email.
Make the following selections:

Always download external content in email messages

This check box controls the default behavior of email messages in the Current Interaction view when you pick up or reply to an ACD-routed email message.

Do one of the following:

To download and display automatically any images included in ACD-routed email messages, select the check box.
To prevent automatic downloading and display of images, clear the check box.

Result: Any ACD-routed email message which contains an image displays a warning message instead. If you trust the source of the email message and want to display the blocked image, you can click the "To protect privacy" banner in the received email message.

Note: Blocking automatic image downloads speeds up email message downloads and can help protect you from junk email.

No longer show email after sending

Select this option to clear the Current Interaction view automatically when you click Send.

Note: This setting applies only when you reply to or forward an ACD-routed email message. After you click Send, the Current Interaction view contains the original (parent) email message.

No longer show email after disconnecting

Select this option to clear the Current Interaction view automatically when you click Disconnect.

Note: This setting applies only when you reply to or forward an ACD-routed email message. After you click Disconnect, the Current Interaction view contains the original (parent) email message.

Click Save Settings.