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Pick Up or Reopen an Email Message

Requirements: See Pickup.

You pick up or reopen an ACD-routed email message from My Interactions. Also, an ACD-routed email message may open automatically, if your user information in Interaction Administrator is configured to Auto-Answer ACD Interactions.

To pick up or reopen an ACD-routed email message, do one of the following:

Select the email message and click the Pickup button in the Queue Control toolbar.
Select the email message and click Pickup in the Current Interaction view.

Tip: To create, view, or reply to an email message, you must display the Current Interactions view. For more information, see Email and the Current Interaction View.