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General Options

Requirements: You need the Customize Client Security right to configure general options.

To set general options:

  1. In the Applications Settings dialog box, click General.

  2. Make the following selections:

Confirm drag and drop interaction operation

This check box controls the behavior of the confirmation dialog box which can appear anytime you perform a drag and drop operation such as dragging and dropping a call on another call to create a conference call.

Do one of the following:

  • Select the check box to display the confirmation dialog box.

  • Clear the check box to suppress the confirmation dialog box.

Notify me when alert sounds cannot be played

An alert can play a sound when it enters, updates, or exits some condition. A warning appears when Interaction Connect cannot play an alert sound chosen in Interaction Supervisor. For more information, see Alert Sounds.

Do one of the following:

  • Select this check box to display the warning even if you have previously chosen to suppress it.

  • Clear this check box to suppress the warning.

  1. Click Save Settings.

Related Topics

Create a Conference Call Using Drag and Drop

Understanding the Application Settings Dialog Box