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Genesys Cloud for PureConnect features

Genesys Cloud for PureConnect is a cloud collaboration, communications, and customer engagement platform that takes full advantage of the distributed nature of the cloud.

If your CIC administrator enables Genesys Cloud for PureConnect, you can experience the collaborative features of Genesys Cloud. Genesys Cloud for PureConnect brings users together in a single environment that allows for seamless communication between PureConnect and Genesys Cloud users by automatically synchronizing user information.

The Collaborate button enables you to access Genesys Cloud in a browser and chat with Genesys Cloud users or share files. You can search for individuals and groups in your organization. You can also complete your Genesys Cloud profile.