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Remove Disconnected Interactions from a Queue

Requirements: You need the appropriate Access Control rights to view or work with queues other than your own. For more information, see Introduction to Queues.

You can remove a disconnected call or other disconnected interaction from a queue. Calls removed from My Interactions are immediately available in Call History.

To remove a disconnected interaction from a queue:

In My Interactions or other queue, right-click the interaction and choose Remove from Queue from the menu that appears.