Interaction Connect Help
Send a Chat Session Request to Voicemail
Rather than answer an incoming (alerting) chat session request, you can send that request to your voice mail. You can also send a chat participant with whom you are connected to your voice mail.
To send an alerting or connected chat to voice mail:
From the appropriate queue view, select the chat session, if it is not already selected, and in the Queue Control toolbar, click the Voicemail button.
Result: The chat session requester or participant is prompted to type a message. When the requester or participant has finished leaving a message and exits or disconnects the chat session, you receive the message by e-mail.