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Manage a Chat Session

CIC client users can participate in intercom chats or web chats. Chat sessions can include two or more users. You can use the Current Interaction view to manage a chat. You can also use the Interaction Notes sidebar in My Interactions to add notes to a chat session.

Related Topics

Add Notes to an Interaction

Assign Codes to an Interaction

Conference Two or More Chat Sessions

Determine if Someone is Listening to or Recording Your Interactions

Disconnect a Chat Session

Copy and Past Text During a Chat

Initiate a Chat Session

Mark a Chat Session as Private

Pick Up a Chat Request

Place a Chat Session on Hold

Record a Chat Session

Request Assistance from Your Supervisor


Transfer a Chat Session

Working with Chat Sessions