Interaction Connect Help
Copy and Paste Text During a Chat
You can use the Windows clipboard to copy all or part of a chat session to a text-based Windows application such as Microsoft Word or Notepad. You can also copy text from files open in Windows applications to the chat session.
Use Windows Copy and Paste operations to copy the text from an open file to the composition area of the Current Interaction view. Then click Send, just as if you'd typed the response.
Note: If you have a standard reply to a frequently asked question stored in a document, you could use a pointer to this document in a stored Response. For more information, see Create Personal Responses.