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Conference Two or More Chat Sessions

You can create conference chats by bringing members from two or more separate chat sessions into a single chat session. Before you begin, you should have two or more connected chat sessions in your My Interactions view.

Note: If you are using Accessibility Mode, see Create a Conference Chat in Accessibility Mode.

To conference two or more chat sessions:

Initiate a chat session.
Initiate a second chat session with a different CIC client user.
In your My Interactions view, click and drag one connected chat session onto another connected chat session.

Result: In your My Interactions view, the two chats are placed under a single Chat Conference call object that is identified by the name "Conference."

Repeat steps 2 and 3 for any additional participants you want to add to the chat conference.

Note: The name of each chat participant appears in the Chat Members section of the Current Interaction view.

When the session is complete, click the Disconnect button in the My Interactions view to end the chat conference.